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Wockhardt Hospital
is committed towards delivering quality healthcare and ensuring
the best outcomes for our patients. Our team of world- class
doctors and professionally trained nurses serve our patients
with compassion , respect and integrity.
Wockhardt Heart Hospital
offers a choice of rooms catering to each segment of the society: |
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| Multibed
/ A/C |
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8 patients in an AC room with 4 beds in each cubicle.
• Independent telephone connections and common
bathroom.
• No companion allowed. |
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| Twin Sharing |
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2 patients in an AC room. Cable TV.
• Independent
telephone connection
• Attached bathroom
• Storage & Locker facilities in the room
• Sofa cum bed for one companion |
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| Deluxe |
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Single A/C room
• Cable TV
• Independent
telephone connection
• Attached bathroom
• Storage & Locker facilities in the room
• Sofa cum bed for one companion |
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| Private Deluxe |
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Private Deluxe Room for International Patients
• Air conditioned room with attached washroom
• Colour Television with cable connection and DVD player
• Mini bar refrigerator
• Surfing facility on broadband internet
• Independent telephone connection
• Local pre-activated mobile phone
• Storage & Locker facilities in the room
• Sofa cum bed for one companion
• Room food service
• Tea and Coffee maker
• Laundry Service |
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| TELEPHONES |
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All
private rooms are equipped with telephone service, which will
enable you to make local calls directly from the room. Please
dial 9 to access the direct dialling facility. As telephone
facilities are not available in Intensive Care Units incoming
calls cannot be connected. However, if attendants of such
patients need to make outside calls, they are requested to
use the Public Telephone System available at the main entrance.
The following numbers
will be useful
| Operator |
0 |
| Front Office: |
4131 through 4136 (24 hrs) |
| Maintenance: |
4177/76 (24 hrs) |
| Housekeeping: |
4161 (9a.m.to 5.00p.m.) |
| STD
Calls can be requested through the operator. There will
be a surcharge on all STD Calls. |
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| TELEVISION |
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Cable
Television is provided by Wockhardt Hospitals, Mulund in all
private rooms. On arrival, your nurse will guide you on the
various channels available. You may please ask your attendant
to operate the television in the manner you desire. To ensure
good quality reception, please refrain from tampering with
the television, but for assistance call maintenance at extension
41 77. Please permit a response time of 20 minutes. |
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| DIETARY
SERVICES |
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Your
diet is an important part of the treatment and is prescribed
by your doctor. Food and beverages should not be brought to
the hospital without the dietician's prior approval.
Wockhardt Hospitals,
Mulund provides breakfast, lunch, dinner and choice of beverages
-tea, coffee or milk for patients. Food is also available
for those attending to the patients, at our coffee shop. The
coffee shop is located at the 3td level opposite the Eye hospital
and serves a wide range of a la carte menus. Payments for
this service are to be made at the cash counter at the time
of ordering food.
It is quite possible
that some of you may not relish the food, because the menu-which
been approved by an expert panel of doctors and dieticians,
is designed to meet various therapeutic and dietary requirements
of convalescing patients. The package for patients includes
bed-tea, breakfast with beverages, lunch, evening beverage,
dinner & bed-time milk. For order placement and/or more
information, call extension 4272.
Please permit for an order service time of 30 minutes. Our
dietician will call on you each day of your stay with us and
will monitorall your dietary needs.
Dietary service is
available between 6.30 a.m. and 9.30 p.m. daily. Fresh drinking
water is provided twice a day morning and evening, should
you require a refill of drinking water please inform the pantry
at extension 4272. |
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| HOUSEKEEPING |
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maintain hygienic conditions, your room will be cleaned daily
between 7.00 a.m. and 10.00 a.m.
Should you require a second cleaning please inform the housekeeping
supervisor at extension 4161 or ask your nurse for assistance,
she will gladly he/p you.
The hospital request that no linen be brought
from outside, as all linen needs of patients are met by the
hospital at no additional charge. For any linen needs, please
contact your nurse at the nursing station. |
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| TOILETS |
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All toilets
in the hospital are sanitized regularly for your protection.
Hot and cold water facilities are available in bathrooms.
Attendants are requested not to use hospital toilets for washing
clothes, utensils and bathing. |
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| MAINTENANCE |
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Preventive
maintenance of all equipment in the room is routinely and
thoroughly done before admission of a new patient. To further
ensure continued patient comfort, the staff of the customer
care and maintenance departments make daily room rounds between
11.00 a.m. and 1.30 p.m. During these rounds, various equipments,
facilities in the room are checked and if, necessary serviced.
If you need any assistance regarding the television, air-conditioning,
power points, nurses call system, music system, plumbing or
telephone in your room, call extension 41 77. Please allow
a response time of 20 minutes. |
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| MAIL
& PACKAGES |
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All
mail, fax messages and packages will be delivered to' you
by hospital staff during non-visiting hours, only when you
are in the ward and not in the Intensive Care Units.
Mail received after you have been discharged will be forwarded
to you, if forwarding instructions are given to the Reception
personnel. Flowers are not allowed in your room to avoid allergic
reactions. |
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| NEWSPAPERS |
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| A copy of
the daily newspaper will be delivered to your room every morning
by hospital staff. |
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| COFFEE
SHOPS |
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| We have a
coffee shop located on Level 3. It is open from 7.00am to 9.00pm.
Extn: 4272/4273 |
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| TAXI
SERVICES |
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| Cab Services/Private
Taxies may be ordered from 4100. The payment for these are to
be made to the taxi operator directly. Arrangements for the
attendants stay can be made through ext.4100. They will give
you the list of taxi tariffs/hotel tariffs. |
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| FEEDBACK
& REDRESSAL |
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In
our constant endeavour to improve services rendered, custom
care personnel will visit you everyday. Any service concerns
or inconvenience that may be affecting your stay, may please
be brought to their attention so that remedial actions can
be taken immediately. |
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